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Return Policy

 Refund Policy:

We can refund the purchase price or exchange those products subject to the following conditions:

  • Item(s) must be returned within 7 days of purchase, together with proof of purchase.
  • Item(s) must be in Original Packaging, un-used and un-damaged with all original tags/labels attached.
  • If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
  • We also charge 5% restocking fee of the total order amount.
  • You are responsible for any costs associated with returning the item to us.

 RECEIVED SOMETHING FAULTY? 

If you receive something faulty or is incorrectly described on our online store (first of all, sorry, this is our bad) we will meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. 

HAVE QUESTIONS?

For details on how to return your purchase send us an Email: orders@directrawmaterials.com.au

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Project Autumn Discount: AUT5 5% OFF storewide. The code will be automatically applied at checkouts.